Customer Assistance

Customer Assistance Hours

Our customer assistance hours of operation are:
Monday - Friday 9 A.M. - 6 P.M. GMT
Saturday and bank holidays: 9 A.M - 4 P.M GMT

Sunday Closed

Product Information and Care

If you have questions on the proper care or fabric treatment of any of our items, please consult the tags on the interior of the garment.

Alternatively, you may Contact Us and reference the item in our webstore.

Finding the Right Size

Please use the following guidelines along with a fabric tape measure to be certain you are ordering the right size. When taking your measurements, wear minimal or no clothing to get the most accurate information.

Waist Measure around the narrowest point in your waist, keeping the tape comfortably loose. This is usually.

Hips Stand with your heels together and measure around the fullest part of your hips.

Chest Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.

Neck Measure around the middle of neck. Allow room for your index finger to fit between the tape and your neck for a comfortable fit.

Inseam With the appropriate shoes on, measure from your crotch to your desired pant length.

View Size Charts

Our size charts will help you in determining the right fit.

Some sizes may differ between brands. Click on the links below to view our size charts:

Please contact us for more information on size comparison.


Shipping Information


For your convenience we offer the following shipping options:

Standard Delivery - Free

Enjoy Complimentary Standard Delivery on all orders more than £70

Complimentary Delivery offer valid on orders shipped in United Kingdom and applies to Standard Delivery orders only. Gift certificates, taxes, additional shipping and handling do not count toward the qualifying amount. Not valid for cash. Applies to merchandise only. Previous purchases are not eligible for adjustments.

To participate, simply add merchandise to your shopping basket and Complimentary Standard Delivery will automatically be applied. You must select the "Standard Delivery" option to receive the complimentary shipping offer. Currently, we offer shipping throughout Europe.

Note that we currently do not offer shipments to Crown Dependencies (including Jersey, Guernsey, Isle of Man) and Post Office Boxes (including British Forces Post Office).

Please note that delivery fees are applied per single delivery address. Orders with multiple shipping addresses will be charged per address.

Shipping and Handling

Shipping Method and Delivery Timing endeavours to have your purchase with you by the estimated delivery times below:

Standard: arrives within 5-10 business days 

Saturday, Sunday and public holidays are not considered business days.

There are some remote areas where we cannot guarantee that your order will be delivered within the specified timing - Please contact customer assistance if you are concerned that this may apply to you. You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

We ship via UPS for all options. UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M and will require signature. Please state a delivery address where you will be present at time of delivery.

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

Shipping and Tracking

Standard Delivery
An email will be sent to you advising that your order has been shipped, along with a UPS tracking number that enables you to follow the progress of your parcel. The tracking link will not be updated for approximately 48 hours after shipping. Once your parcel is ready to be delivered, you will be able to track it using the link provided.

Express Delivery
An email will be sent to you advising that your order has been shipped, along with a UPS tracking number that enables you to follow the progress of your parcel. The tracking link will show the progress of your parcel after 24 hours of it being shipped.

Next Day Delivery
Orders placed before noon will be delivered the following business day. Orders placed after 12pm will be delivered within two business days. An email will be sent to you advising that your order has been shipped, along with a UPS tracking number that enables you to follow the progress of your parcel. All parcels require a signature on delivery, so please provide a delivery address where you will be present at time of delivery. If you have a registered account with, it's easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the UPS tracking number. (You can also track your order by clicking on Track My Orders. Simply enter the order number and post code information to view the order details).

If you don't have a account yet, set one up at My Account.



Conditions for Returns and Exchanges:

  • If you are not completely satisfied with an item purchased at, you can return it to us within fourteen (14) days of receipt of item(s) for an exchange or refund by following the steps outlined below.
  • Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.
  • Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
  • For more information, please check our Terms of Sales available at
  • If you have any questions about the returns or exchange procedure, please do not hesitate to contact our Customer Assistance here.

How to Return Merchandise

1. How to Return by Mail

  • Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
  • For your convenience, a pre-paid UPS return label has been provided in your package. Should you require an additional UPS return label, please contact Customer Assistance and we shall send you one.
  • Simply affix the pre-paid UPS return label to your package and drop the package at your nearest UPS collection center. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing.
  • If you lose your pre-paid UPS return label, or if you require additional assistance with your return, please do not hesitate to contact our Customer Assistance.
  • Original shipping charges are not refundable except for cancellations under Article 14 of Terms of Sale. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.
  • You shall receive an e-mail notification upon the completion of the returns process.

If you have questions about the returns/exchange process, please Contact Us.

How to Exchange Merchandise

  • You can exchange an item purchased from within 14 days of the receipt of your order items.
  • Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
  • Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested. Please include the completed return form in the package with the returned item.
  • Availability of the requested replacement item cannot be guaranteed.
  • Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by
  • You will receive an e-mail notification once the exchange process has been completed.


  • We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any).
  • Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
  • All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment unless otherwise specified on the returns/exchanges form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.
  • Refunds of items purchased with a gift card will be issued in the form of another gift card.
  • You will receive an e-mail notification once the refund process has been completed.

Cancelling Your Order:

Please note that once you place an order at, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link:

If you have any questions or concerns, please do not hesitate to Contact Us for assistance.