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    We Want to Hear From You...

    It is our priority to provide you with the exceptional service you have come to expect from Hailly london. Your feedback is important to us.

    For press inquiries, e-mail us at info@haillylondon.com

    Please note that info@haillylondon.com does not use your email for promotional purposes or disclose it to a third party. Privacy Notice.

    Contact Us

    Contact Information

    * Mandatory Fields

    INTERACT WITH US

    Our social experts are at your service
    TWEET @HLSERVICES
    Customer Assistance
    About Our Products

    About Our Products

    Product Information and Care

    If you have questions on the proper care or fabric treatment of any of our items, please consult the tags on the interior of the garment.

    Alternatively, you may Contact Us and reference the item in our webstore.

    Alterations in Hailly London Stores

    We offer complimentary alterations on full-price Purple Label and/or Collection apparel in the following Hailly Landon store:

    • 1 New Bond Street

    Customers must present a copy of their invoice to the store for alterations to be made. Alterations may take up to 20 days. For all merchandise not eligible for complimentary alterations, you may visit 1 New Bond Street and pay an alterations fee. Please note that customers need to be present to allow our tailors to make all the necessary measurements.

    Complimentary alterations are not offered for:

    • Items purchased on sale or with a promotional discount code
    • Full price items outside of Purple Label and Collection brands

    If you have additional questions about alterations in our Hailly Landon stores, please Contact Us.

    Finding the Right Size

    Please use the following guidelines along with a fabric tape measure to be certain you are ordering the right size. When taking your measurements, wear minimal or no clothing to get the most accurate information.

    Waist
    Measure around your natural waistline, keeping the tape comfortably loose. This is usually the narrowest point in your waist.

    Hips
    Stand with your heels together and measure around the fullest part of your hips.

    Chest
    Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.

    Neck
    Measure around the middle of neck. Allow room for your index finger to fit between the tape and your neck for a comfortable fit.

    Inseam
    With the appropriate shoes on, measure from your crotch to your desired pant length

    View Size Charts

    Our size charts will help you in determining the right fit.

    Some sizes may differ between brands. Online we carry US sizes and show how these compare to UK sizes. Click on the links below to view our size charts:

    Men

    Please Contact Us for more information on size comparison.

    THE HAILLY LANDONE POLICY ON FUR
      Hailly London has a long-standing commitment not to use fur products in our apparel and accessories. All furlike pieces featured in the Collection are constructed from shearling.

    Frequently Asked Questions

    Frequently Asked Questions

    Shopping

    1. What payment methods can I use?

      Haillylondon.co.uk accepts the following methods of payment for purchases:

      Credit cards accepted:

      • Visa Credit Card
      • Visa Debit
      • Visa Electron
      • Mastercard Credit Card
      • Mastercard Debit Card
      • Maestro UK (ex Switch)
      • American Express

      Other forms of payment:

      • PayPal
      • Online gift certificates
      • Ralph Lauren gift cards

      Important information about payment:

      For your convenience, your credit card information can be stored in your Haillylondon.co.uk account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Notice. For added security, your billing address at Haillylondon.co.uk must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

      Your credit card will not be charged until your order ships. If you are using a debit or check card for payment, however, the funds will immediately be deducted from your account.

      PayPaloption is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the Haillylondon.co.uk Web site and choose your method of payment. Your funds are transferred immediately and securely.

      PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers

    2. When will my order ship?

      Haillylondon.co.uk endeavors to ship purchases within 2 business days of receiving your order pending order verification and credit card clearance.

      Once your order has been shipped, estimated delivery times are:

      Standard Delivery: 3 business days
      Express Delivery: 1 business day

      Saturday, Sunday and public holidays are not considered business days.

      We ship via UPS for both Standard and Express delivery options. UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M and will require signature. Please state a delivery address where you will be present at time of delivery.

      Please note that personalization requires additional delivery time. Allow 8 to 10 business days for the items to leave our warehouse after you place your order. Personalised and monogrammed items are shipped separately from, and will not delay delivery of, other items you may have purchased at the same time.

      Unfortunately, Personalised items cannot be returned or exchanged.

    3. When will my Personalisation order ship?

      Please note that personalization requires additional delivery time. Allow 8 to 10 business days for the items to leave our warehouse after you place your order. Personalised and monogrammed items are shipped separately from, and will not delay delivery of, other items you may have purchased at the same time.

      Unfortunately, Personalised items cannot be returned or exchanged.

    4. When will my order be delivered?

      Haillylondon.co.uk endeavors to ship purchases within 2 business days of receiving your order pending order verification and credit card clearance.

      Once your order has been shipped, estimated delivery times are:

      Standard Delivery: 3 business days
      Express Delivery: 1 business day

      Saturday, Sunday and public holidays are not considered business days.

      We ship via UPS for both Standard and Express delivery options. UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M and will require signature. Please state a delivery address where you will be present at time of delivery.

      There are some remote areas within the UK where we cannot guarantee that your order will be delivered within the specified timing - Please contact customer assistance if you are concerned that this may apply to you.

      Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

      Please allow time for credit card clearance, address verification and order processing when estimating package delivery time.

    5. What does it cost to ship my order?

      For your convenience we offer the following shipping options:

      Option
      Price
      Destination
      Standard Delivery
      £9.95
      England, Scotland, Wales, and Northern Ireland
      Express Delivery
      £14.95
      England, Scotland, Wales, and Northern Ireland
      Next Day Delivery
      £19.95
      England, Scotland, Wales, and Northern Ireland
      Enjoy Complimentary Standard Delivery on all orders more than £70

      Complimentary Delivery offer valid on orders shipped in United Kingdom and applies to Standard Delivery orders only. Gift certificates, taxes, additional shipping and handling do not count toward the qualifying amount. Not valid for cash. Applies to merchandise only. Previous purchases are not eligible for adjustments.

      To participate, simply add merchandise to your shopping basket and Complimentary Standard Delivery will automatically be applied. You must select the "Standard Delivery" option to receive the complimentary shipping offer.

      Currently, we offer shipping throughout the United Kingdom and the United States. Please visit Haillylondon.com for any US orders. Additionally, we do have Ralph Lauren stores all over the world. Please use the Store Locator to find the store nearest you.

      Note that we currently do not offer shipments to Crown Dependencies (including Jersey, Guernsey, Isle of Man) and Post Office Boxes (including British Forces Post Office).

      Please note that delivery fees are applied per single delivery address. Orders with multiple shipping addresses will be charged per address.

    6. Do you ship outside the United Kingdom?

      Currently, we offer shipping throughout the United Kingdom and the United States. Please visit Haillylondon.com for any US orders. Additionally, we do have Ralph Lauren stores all over the world. Please use the Store Locator to find the store nearest you.

      Note that we currently do not offer shipments to Crown Dependencies (including Jersey, Guernsey, Isle of Man) and Post Office Boxes (including British Forces Post Office).

    7. By which carrier will my order be shipped?

      We ship via UPS for both Standard and Express delivery options. UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M and will require signature. Please state a delivery address where you will be present at time of delivery.

    8. What if I change my mind and want a different size or colour after my order is placed?

      Once an order is placed at info@haillylondon.com , you cannot make changes. For assistance please call our Customer Service Representatives at +44 (0) 203 450 7750.

    9. Can I ship to an address other than my own?

      Yes, you can ship to another address besides your own. When you register with info@haillylondon.com , you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only.)

      Currently, we do not ship outside the United Kingdom.

    10. What if I am not pleased with my selection? Can I return the purchase?

      If you are not completely satisfied with an item purchased at Haillylondon.co.uk, you can return it to us within thirty (30) days of receipt of item(s) for an exchange or refund by following the steps outlined in the Returning section of Customer Assistance.

      • Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.
      • Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
      • Please note that the return of certain items, such as underwear, is subject to restrictions and we are unable to accept the return or exchange of personalised items (including the RL Personalisation Shop line of merchandise) purchased at Haillylondon.co.uk.
      • If you have any questions about the returns or exchange procedure, please do not hesitate to contact our Customer Assistance at +44 (0) 2034 50 7750 or e-mail us at info@haillylondon.com .

      Returns are not accepted at Ralph Lauren stores.

      If you have questions about the returns process, please Contact Us.

    11. What will it cost me to make a return or exchange?

      All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement.

      You can track the status of your return shipment at Haillylondon.co.uk through My Account. You will receive an e-mail notification upon the completion of return processing.

    12. If I give a gift to someone, can that person exchange it for something else?

      Exchanging gifts is easy, since all gifts come with a gift receipt without prices and have our return label.

      Unfortunately, Personalised items cannot be returned or exchanged.

    13. Will my order be taxed?

      All prices displayed at our webstore are VAT inclusive.

    14. I live outside the United Kingdom. Can I order from Haillylondon.co.uk?

      Currently, we offer shipping throughout the United Kingdom and the United States. Please visit Haillylondon.com for any US orders. Additionally, we do have Ralph Lauren stores all over the world. Please use the Store Locator to find the store nearest you.

    15. What do I do if my item arrives damaged?

      Client satisfaction is our ultimate goal at info@haillylondon.com . Please contact our Customer Service Representatives at +44 (0) 203 450 7750 and we will assist you in the proper procedure to replace the order.

    16. Can I see a record of my transactions with info@haillylondon.com

      By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with Haillylondon.co.uk by contacting our Customer Service Representatives at +44 (0) 203 450 7750.

    17. How long does it take to process my return?

      Please allow 14 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

    18. If I want to exchange my item for a similar item or a different size or colour, how do I do that?

      If you are not completely satisfied with an item purchased at info@haillylondon.com , you can return it to us within thirty (30) days of receipt of item(s) for an exchange or refund.

      • Please return the item(s) to us by following the returns procedure as outlined in the Returning section of Customer Assistance.
      • Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested. Please include the completed return form in the package with the returned item.
      • Availability of the requested replacement item cannot be guaranteed.
      • Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by Haillylondon.co.uk.
      • You will receive an e-mail notification once the exchange process has been completed.
      • If you have any questions about the returns or exchange procedure, please do not hesitate to contact our Customer Assistance at +44 (0) 2034 50 7750 or e-mail us at info@haillylondon.com .
    19. Do you sell your gift boxes?

      We do not sell our gift boxes. However, gift packaging is offered free of charge with most purchases at Haillylondon.co.uk. When prompted at the checkout page, just let us know you'd like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalized message, if you like, as well as a receipt (excluding pricing information), for easy exchange.

    20. Can I have a package delivered on Saturday?

      We do not offer Saturday delivery at this time.

    21. How do I know which size to purchase?

      Our size charts will help you in determining the right fit.

      Some sizes may differ between brands. Online we carry US sizes and show how these compare to UK sizes. Click on the links below to view our size charts:

      Men
      Women
      Boys
      Girls

      Please Contact Us for more information on size comparison.

    22. What if I need help making a selection? Do you have a personal shopping service?

      Please call customer services at +44 (0) 203 450 7750 and ask for your own personal shopper.

      This service will help you to find the perfect gift, provide you with product information and answer any questions you may have.

    23. If something goes on sale that I just purchased, can I get a credit on the price difference?

      If Haillylondon.co.uk makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.

      Please Contact Us to request credit for a price difference or obtain further details.

    24. Browser, Monitor and Software Settings (Technical FAQs)

      Our site is optimized for use with Microsoft Internet Explorer 4+, Netscape Communicator (Navigator) 4+ and AOL 5+ browsers. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's Web site.

      If you're running a browser of the 3.0 generation, you may experience difficulty entering some of the more secure parts of Haillylondon.co.uk. Our recommendation is that you simply upgrade (free of charge) to the latest version of Netscape or Internet Explorer by visiting your browser's Web site.

      Flash 4.0+ is necessary to view the site. You may visit www.flash.com to download this software free of charge.

      Haillylondon.co.uk was established with 800 x 600 monitor size standards, to complement the majority of today's Internet users.

      If the Haillylondon.co.uk Web pages are wider or longer than your computer screen, try changing the settings on your monitor so you can see the full width of the pages without scrolling left to right or top to bottom. Try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768 etc.). To change your monitor settings:

      Windows users, go to Start menu: Settings: Control Panel: Display

      Mac users, go to Apple menu: Control Panels: Monitors & Sound.

    Account Information

    Account Information

    Benefits of Registering

    You don't have to register to explore Haillylondon.co.uk, but registering and creating an account will allow you to fully enjoy our site. Not only will shopping be easier, but your entire experience with us will become customized over time.

    By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information.

    Forgotten Password?

    If you have forgotten your password, please click the Forgot Password link on the My Account page. Alternatively feel free to Contact Us.

    Your Address Book

    When you register with Haillylondon.co.uk, you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).

    Although we allow you to add international addresses to your address book, we do not ship outside the United Kingdom. We do, however, have Hailly London stores all over the world. Please use Our Stores to find the store nearest you.

    Storing Credit Card Information on Your Account

    For easy shopping and checkout, Haillylondon.co.uk allows you to store credit card information securely under your account.

    All credit cards stored on Haillylondon.co.uk are encrypted for user protection so that no one can access your credit card details.

    Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. You will only be able to delete your credit card information, not make updates to it.

    For more information about Account Management, please see our Privacy Notice. If you have any further questions do not hesitate to Contact Us.

    Order History

    Order Status

    Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.

    If you have a registered account with Haillylondon.co.uk, it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the UPS tracking number.

    You can also track your order by clicking on Track My Orders. Simply enter the order number and post code information to view the order details.

    Shipping Status

    You will receive a shipment tracking number with your shipment confirmation e-mail. Clicking on the tracking number takes you directly to the UPS Web site, where you can follow the progress of shipments.

    You can also find the shipping status of any order by going to www.UPS.com and entering the shipment tracking number.

    If you do not have a Haillylondon.co.uk account yet, set one up at My Account.

    For assistance with your order please do not hesitate to Contact Us.

    Cookies

    Hailly London: Cookies Notice

    Hailly London Corporation and its affiliates (collectively, Hailly London) respect your privacy and we aim to keep you informed about how we gather and use your information. This Cookies Notice sets out what you need to know about the cookies and similar technologies that we use and why we use them. You should also read our Privacy Notice to find out what we do with the information we gather from this website.

    Any changes to this Notice will be posted here. We reserve the right to vary this Notice from time to time and such changes are effective as soon as they are posted. Your continued use of the website constitutes your agreement to all such changes.

    If you do not accept the use of these cookies, please disable them following the instructions in this Cookie Notice.

    About cookies

    Like many companies, we use "cookies" on this website. Cookies are text files containing small amounts of information that may be placed on your browser when you visit certain websites. Hailly London use cookies to improve your experience of our website. We only use cookies to provide the specific services you request, to remember your preferences and to improve and update our website. For example, we use cookies to remember your preferences, preserve the contents of your virtual shopping bag between visits and to allow you to navigate more efficiently between our pages. We also use cookies to measure activity on the website and determine which areas and features of the website are the most popular ones.

    Websites use various types of cookies to fulfill many functions. Depending on the function they need to achieve, cookies may be temporary; staying on your device only for the duration of your browsing session (session cookies) or permanently placed on your device memory (persistent cookies) to remember your preferences. Cookies may be placed by the operators of the website you are visiting or by other operators setting cookies through that website (third party cookies). As such, any cookie we use will fit into one of the following categories:

    1) Strictly Necessary Cookies

    These cookies are essential in order to allow you to move around the website safely and use all its features. For example, without these cookies you would not be able to use the shopping basket function, pay for your goods using e-billing or access secure areas of the website. Hailly London uses these cookies to enable the services on our website that you have specifically requested. Generally, these cookies will only stay on your browser for the length of your browsing session and once you close your browser, the cookies will be deleted. This category of cookies should not be disabled. If you use your browser settings to block these strictly necessary cookies, we cannot guarantee your security or predict how our website will perform during your visit.

    Examples: lastThemeSourceId; Browser_id}; JSESSIONID; etc.

    2) Performance Cookies

    These cookies collect general information about how our website is used in order to generate usage reports that allow us to improve the user experience and the quality of our site and service. Such analysis is conducted by other operators so these are considered as third party cookies. In particular, we use Google Analytics and Omniture to measure the effectiveness of our advertising and determine how visitors use this website. They collect aggregated user location and IP address information. These cookies will often be placed permanently on your browser?s memory, unless you choose to delete them.

    Examples:_utmb; _utmc; _utma; _utmz; etc.

    3) Functionality Cookies

    These cookies allow us to offer you a customized browsing experience. They capture information such as the pages you have browsed or products you have viewed so that we can provide you with a great shopping experience. Functionality cookies allow websites to remember visitor choices and preferences. This means that a website can automatically set user selections like language, location, text size and user names and provide functions that a visitor requests such as watching videos and posting comments. The information gathered by functionality cookies may be anonymized and will not be linked to information about how visitors use other websites.

    Examples: Rvdata; Mbox; __g_u; __g_c ASP.NET_SessionId; _data; etc.

    4) Advertising Cookies and Third-party Advertising Cookies

    The display advertising you may see on our website is served by a third party contracted by us. The advertising may be generic to the website or may be tailored to deliver advertising you might be interested in, based on advertising cookies. Such cookies may hold information about other websites visited by your browser and device, but not personal information about you.

    You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Site and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

    How to manage cookies through your browser settings

    You can manage cookies through your web browser settings and/or by contacting the third parties below. If you continue to use our website without changing your settings, then you consent to our placing the categories of cookies we have listed above on your browser. If you decide to change your settings and disable cookies, you may not be able to take full advantage of all our website features. For example, if you turn off strictly necessary cookies or refuse them, you will not be able to make purchases on the website.

    The following external links will explain you how to manage cookies for the most common browsers:

    Cookie Settings in Internet Explorer

    Cookie Settings in Google Chrome

    Cookie Settings in Firefox

    Cookie Settings in Safari

    For more information on how to set your cookie preferences using your web browser, please see: www.allaboutcookies.org

    If you would like to opt out of aggregation and analysis of data collected by Omniture, please click here.

    If you want to opt out of our use of Google Analytics please click here.

    If you have any questions or comments about this Cookies Notice or about our Privacy Notice, please contact us as indicated below:

    Hailly London

    Email: info@haillylondon.com

    Information We Collect by Automated Means

    We obtain certain information by automated means when you visit our website, such as the IP address of the device you use to connect to the Internet and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. We collect this information through various means, such as “cookies” and “web beacons.”

    Cookies & Web Beacons

    Like many companies, we use “cookies” on this website. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. We use cookies, for example, to preserve the contents of your virtual shopping bag between visits. We also use cookies to measure activity on the site and determine which areas and features of the site are the most popular.

    Certain pages on this website contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.

    We may use Omniture (www.omniture.com) to measure the effectiveness of our advertising and determine how visitors use this website. Omniture tools, including cookies and web beacons, allow us to collect information such as the state and zip code from which our visitors come and the IP addresses of our visitors' computers. To opt out of aggregation and analysis of data collected by Omniture, please click here.

    To find out more about the way we use cookies, web beacons and similar technologies how to manage your settings and preferences, please visit our Cookie Notice.

    Shopping and Payment

    How to Use Your Shopping Bag

    When you are shopping at Haillylondon.com and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.

    Your Wish List allows you to save items that you are thinking about buying. This feature saves your selections even after you leave our site, making it easy to relocate and purchase your favorite items in the future. Items will remain in your Wish List until they are moved to your Shopping Bag or removed. Placing items in your Wish List does not guarantee availability.

    In order to move items from your Shopping Bag to your Wish List, you must sign in with your Account e-mail and password. Even if you leave the site and come back, you can access your Wish List, but only by signing in with your Account e-mail and password.

    Payment Method

    Credit cards accepted:

    • Visa Credit Card
    • Visa Debit
    • Visa Electron
    • Mastercard Credit Card
    • Mastercard Debit Card
    • Maestro UK (ex Switch)
    • American Express

    Other forms of payment:

    • PayPal
    • Online gift certificates
    • Haillylondon gift cards

    Important information about payment:

    For your convenience, your credit card information can be stored in your Haillylondon.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at Haillylondon.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

    Your credit card will not be charged until your order ships. If you are using a debit or check card for payment, however, the funds will immediately be deducted from your account.

    You will be asked to provide your credit card ID number during the checkout process. Please see below some more detailed information:

    • Credit Card ID Number/ CCV
      This is a 3- or 4-digit number printed on your card required as an added safeguard for online purchases.
    • American Express
      4-digits; far right on the front of your card.
    • Visa or MasterCard
      3-digits; back of your card near the signature panel.
      If your credit card does not show an ID Number, you are not required to enter one.

    PayPal option is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the Haillylondon.com Web site and choose your method of payment. Your funds are transferred immediately and securely.

    PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers

    Promotion Codes

    Promotional Code redemption is easy and seamless:

    Enter your Promotional Code on the Payment page or the Review Your Order page. (Codes are case sensitive).
    Click "Apply".

    If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted.

    Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used.

    VAT

    All prices displayed at our webstore are VAT inclusive

    Haillylondon.com Pricing Guarantee

    If Haillylondon.com makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.

    Please Contact Us to request credit for a price difference or obtain further details.

    We work hard to ensure the accuracy of pricing at Haillylondon.com, but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, Haillylondon.com shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.