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Shopping Bag

  • Delivery and Returns
     

    Shipping Information

    Shipping

    For your convenience we offer the following shipping options:

    Option
    Price
    Destination
    Standard Delivery
    £9.95
    England, Scotland, Wales, and Northern Ireland
    Express Delivery
    £14.95
    England, Scotland, Wales, and Northern Ireland
    Next Day Delivery
    £19.95
    England, Scotland, Wales, and Northern Ireland

    Enjoy Complimentary Standard Delivery on all orders more than £70

    Complimentary Delivery offer valid on orders shipped in United Kingdom and applies to Standard Delivery orders only. Gift certificates, taxes, additional shipping and handling do not count toward the qualifying amount. Not valid for cash. Applies to merchandise only. Previous purchases are not eligible for adjustments.

    To participate, simply add merchandise to your shopping basket and Complimentary Standard Delivery will automatically be applied. You must select the "Standard Delivery" option to receive the complimentary shipping offer.

    Currently, we offer shipping throughout Europe. You can find and select your location on our Country Selector. Additionally, we do have Hailly London stores all over the world. Please use the Store Locator to find the store nearest you.

    Note that we currently do not offer shipments to Crown Dependencies (including Jersey, Guernsey, Isle of Man) and Post Office Boxes (including British Forces Post Office).

    Please note that delivery fees are applied per single delivery address. Orders with multiple shipping addresses will be charged per address.

    Shipping and Handling

    Shipping Method and Delivery Timing

    Haillylondon.co.uk endeavours to have your purchase with you by the estimated delivery times below:

    Standard: arrives within 5 business days
    Express: arrives within 2 business days
    Next Day: arrives next business day if placed by noon

    Saturday, Sunday and public holidays are not considered business days.

    There are some remote areas where we cannot guarantee that your order will be delivered within the specified timing - Please contact customer assistance if you are concerned that this may apply to you. You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

    We ship via UPS for all options. UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M and will require signature. Please state a delivery address where you will be present at time of delivery.

    Orders shipped with Express and Next day will be prioritized and processed as soon as received by our warehouse.

    Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

    Shipping and Tracking

    Standard Delivery
    An email will be sent to you advising that your order has been shipped, along with a UPS tracking number that enables you to follow the progress of your parcel. The tracking link will not be updated for approximately 48 hours after shipping. Once your parcel is ready to be delivered, you will be able to track it using the link provided.

    Express Delivery
    An email will be sent to you advising that your order has been shipped, along with a UPS tracking number that enables you to follow the progress of your parcel. The tracking link will show the progress of your parcel after 24 hours of it being shipped.

    Next Day Delivery
    Orders placed before noon will be delivered the following business day. Orders placed after 12pm will be delivered within two business days. An email will be sent to you advising that your order has been shipped, along with a UPS tracking number that enables you to follow the progress of your parcel. All parcels require a signature on delivery, so please provide a delivery address where you will be present at time of delivery. If you have a registered account with Haillylondon.co.uk, it's easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the UPS tracking number. (You can also track your order by clicking on Track My Orders. Simply enter the order number and post code information to view the order details).

    If you don't have a Haillylondon.co.uk account yet, set one up at My Account.

     

    Returns

    Conditions for Returns and Exchanges:

    • If you are not completely satisfied with an item purchased at Haillylondon.com, you can return it to us within thirty (30) days of receipt of item(s) for an exchange or refund by following the steps outlined below.
    • Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.
    • Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
    • Please note that the return of certain items, such as underwear, is subject to restrictions and we are unable to accept the return or exchange of personalised items (including the RL Personalisation Shop line of merchandise) purchased at Haillylondon.com.
    • For more information, please check our Terms of Sales available at www.Haillylondon.com.
    • If you have any questions about the returns or exchange procedure, please do not hesitate to contact our Customer Assistance here.

    How to Return Merchandise

    1. How to Return by Mail

    • Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
    • For your convenience, a pre-paid UPS return label has been provided in your package. Should you require an additional UPS return label, please contact Customer Assistance and we shall send you one.
    • Simply affix the pre-paid UPS return label to your package and drop the package at your nearest UPS collection center. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing.
    • If you lose your pre-paid UPS return label, or if you require additional assistance with your return, please do not hesitate to contact our Customer Assistance.
    • Original shipping charges are not refundable except for cancellations under Article 14 of Terms of Sale. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.
    • You shall receive an e-mail notification upon the completion of the returns process.

    If you have questions about the returns/exchange process, please Contact Us.

    How to Exchange Merchandise

    • You can exchange an item purchased from Haillylondon.com within 30 days of the receipt of your order items.
    • Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
    • Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested. Please include the completed return form in the package with the returned item.
    • To exchange a Watch, please call Customer Assistance, details here and we will advise you of the process.
    • Availability of the requested replacement item cannot be guaranteed.
    • Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by Haillylondon.com.
    • You will receive an e-mail notification once the exchange process has been completed.

    Refunds

    • We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any).
    • Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
    • All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment unless otherwise specified on the returns/exchanges form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.
    • Refunds of items purchased with a gift card will be issued in the form of another gift card.
    • You will receive an e-mail notification once the refund process has been completed.

    Cancelling Your Order:

    Please note that once you place an order at Haillylondon.com, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link: http://www.Haillylondon.com/orderlogin.jsp

    If you have any questions or concerns, please do not hesitate to Contact Us for assistance.

     

    Customer Assistance

    Customer Assistance Hours

    Our customer assistance hours of operation are:
    Monday - Friday 9 A.M. - 6 P.M. GMT
    Saturday and bank holidays: 9 A.M - 6 P.M GMT

    Sunday Closed

    Product Information and Care

    If you have questions on the proper care or fabric treatment of any of our items, please consult the tags on the interior of the garment.

    Alternatively, you may Contact Us and reference the item in our webstore.

    Alterations in Ralph Lauren Stores

    We are able to offer an alteration service for items purchased from RalphLauren.co.uk at our 1 New Bond Street store, subject to the following:

    • Standard alteration charges will apply.
    • Proof of purchase will be required.
    • Alterations will be completed within fourteen days.
    • We are unable to carry out alterations on Club Monaco, Denim & Supply and Lauren garments.

    If you have additional questions about alterations in our Ralph Lauren stores, please Contact Us.

    Finding the Right Size

    Please use the following guidelines along with a fabric tape measure to be certain you are ordering the right size. When taking your measurements, wear minimal or no clothing to get the most accurate information.

    Waist Measure around the narrowest point in your waist, keeping the tape comfortably loose. This is usually.

    Hips Stand with your heels together and measure around the fullest part of your hips.

    Chest Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.

    Neck Measure around the middle of neck. Allow room for your index finger to fit between the tape and your neck for a comfortable fit.

    Inseam With the appropriate shoes on, measure from your crotch to your desired pant length.

    View Size Charts

    Our size charts will help you in determining the right fit.

    Some sizes may differ between brands. Online we carry US sizes and show how these compare to UK sizes. Click on the links below to view our size charts:

    Men

    Please contact us for more information on size comparison.